For patients
How do I register with a polyclinic?
Come to the registry of the polyclinic of the address in your residence record with your passport or ID card and the residence record. Children are registered with the children's polyclinic. Registration is free. If you have moved, you can change your polyclinic once a year on a written application. See the Rules of registration.
Is treatment free?
Emergency treatment and treatment by ambulance are free for everyone. Visits to your district doctor, vaccinations of the National Immunisation Calendar, treatment of tuberculosis and the care of pregnant women and children under one year are free. Planned operations, many examinations and medicines in hospital are paid by the hospital's approved price list.
A doctor or nurse asked me for money. What should I do?
Payments to medical staff outside the cash desk of the hospital are prohibited. Ask for a receipt for every payment. Report the case to the hotline of the Ministry, +996-39-2-26-41-00, or in writing through the online reception. Anonymous appeals are not considered.
I have private insurance. Where can I use it?
Voluntary medical insurance (Iradstrakh and others) is accepted at the paid departments of the state hospitals and at licensed private clinics, according to the terms of your policy. Ask the hospital's paid services office.
How do I get a medical certificate for school, university or work?
Form 086/u (for admission to university and work) and the school certificate are issued by your polyclinic after the examination by the doctors on the list (2-3 days). The certificate for a driving licence and firearms (form 083/u) is issued by the polyclinic together with the Psychoneurological Dispensary and the narcology room. Fee by the price list of the polyclinic.
Where can I buy medicines at the fixed price?
The medicines of the List of Essential Medicines are sold at the approved price in the state pharmacies Nos. 1-60. Commercial pharmacies sell at market prices. Medicines for tuberculosis, insulin for children and some others are issued free by prescription.
I came from beyond the Qara-Chik line. Will I be treated?
Emergency care is given to every person without documents. For planned treatment a residence record of the Zone is required. Church clinics (St. Luka Clinic, Talas) receive patients without a residence record.
How do I get a copy of my medical records or my child's vaccination card?
Apply in writing to the head doctor of the polyclinic or hospital. An extract is given within 10 working days. A lost vaccination card (form 063/u) is restored from the records of the polyclinic free of charge.
How can I send a complaint or a proposal to the Ministry?
In writing to the Public Reception of the Ministry, 6 Hospital Boulevard, Talas, by e-mail info@health.id.gov, or through the online reception of the Office of the Governor. Appeals are answered within 30 days.